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Within 24 hours of its launch, the Maharashtra Food and Drug Administration portal for filing food‑safety complaints recorded 10 lakh hits, signaling a strong public response to the new system.[1][3]
Pune raises alarm with record complaints
The agency’s own data show that Pune district has registered the highest number of complaints about unhygienic food in Maharashtra, with the bulk of them coming from the city’s public restaurants and street vendors.[2][3]
A new workflow for quicker action
Commissioner Tukaram Mundhe explained that the portal will allow all registered complaints to enter a formal queue. The FDA’s Joint Commissioner will take cognisance of each complaint within 24 hours and assign it to an officer; if action is not taken in the allotted time, the matter automatically escalates to a senior official.[3]
Technology‑driven enforcement
The agency has already introduced an AI‑powered grievance portal and is exploring blockchain to maintain immutable records of businesses that have faced enforcement actions, aiming to drive accountability across the state’s food‑service sector.[3]
Ongoing crackdown on dairy and restaurant hygiene
In related raids, Maharashtra FDA destroyed 24,632 liters of suspected adulterated milk and 14,064 kg of dairy products in Latur, Nashik, Pune and Solapur, and registered FIRs and suspended licences in several hotels and canteens, including a Mumbai‑based Parsi Dairy Farm.[3]
Version and update history
- Version 2 · — Developing story updated with new source evidence
- Version 1 · — Initial source-grounded generation
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